Customer satisfaction 2021 (excel upload)

User: agnar • July 21, 2021
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  3. Customer satisfaction 2021 (excel upload)

Variables

Name Type
ID Number
Gender Category
Age Category
Household income Category
Q1 - How likely is it that you would recommend this company to a friend or a colleague? Number
Q1.recode - How likely is it that you would recommend this company to a friend or a colleague? Category
Q2 - Overall, how satisfied are you with the company? Category
Q3.1 Which of the following words would you use to describe the companies products? Select all that apply Category
Q3.2 Which of the following words would you use to describe the companies products? Select all that apply Category
Q3.3 Which of the following words would you use to describe the companies products? Select all that apply Category
Q3.4 Which of the following words would you use to describe the companies products? Select all that apply Category
Q3.5 Which of the following words would you use to describe the companies products? Select all that apply Category
Q3.6 Which of the following words would you use to describe the companies products? Select all that apply Category
Q3.7 Which of the following words would you use to describe the companies products? Select all that apply Category
Q3.8 Which of the following words would you use to describe the companies products? Select all that apply Category
Q4. How well do our products meet your needs? Category
Q5. How would you rate the quality of the product? Category
Q6. How would you rate the value for money of the product? Category
Q7. How respnsive have we been to your questions or concerns about our products? Category
Q8. How long have you been a customer of the company Category
Q9. How likely are you to purchase any of our products again? Category
Q10. Do you have any other comments? Category